Privacy policy

OCEAN REEF GROUP PRIVACY POLICY

Last update: February 2020

WELCOME TO OUR WEBSITES!

When you visit our websites oceanreefgroup.com (diving.oceanreefgroup.com, snorkeling.oceanreefgroup.com), nemosgarden.com, mestelsafety.com and use our services, including databases and online shops (oceanreefgroup.mybigcommerce.com, oceanreefeurope.mybigcommerce.com), you trust us with your personal information. We take your privacy very seriously. We respect the privacy of our users and visitors.

In this Privacy notice, we describe our Privacy Policy under the compliance of the EU General Data Protection Regulation (GDPR) 2016/679 and the corresponding national data protection laws protect the fundamental rights and freedoms of individuals and their rights to the protection of personal data. We seek to explain to you in the clearest way possible what information we collect, how we use and safeguard it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Sites and our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this notice. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Websites are powered by Ocean Reef Group in collaboration with E2NET (Italy).

COLLECTION OF YOUR INFORMATION

We may collect different kind of information including:

Personal or User Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you may choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative or Technical Data

We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, access times, length of visit, website navigation paths, timing, frequency and pattern of your service use, and the pages you have viewed directly before and after accessing the Site. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

Enquiry Data

We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of managing, marketing and selling relevant goods and/or services to you.

Notification Data

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing consent communications with our website visitors and service users.

Data From Social Networks

User information from social networking sites, such as Facebook, Instagram, Youtube, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public. If you login using Facebook, we may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.

We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Google Maps

Our websites use Google Maps APIs. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. To better understand Google’s Privacy Policy, please check on their website looking also at the Terms of Service.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Administer sweepstakes, promotions, and contests.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
  • Enable user-to-supplier communications.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Request feedback and contact you about your use of the Site.
  • Respond to product and customer service requests.
  • Send you a newsletter.

DISCLOSURE OF YOUR INFORMATION

Your information may be disclosed as follows:

By Law or to Protect Rights

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

We may disclose your information also where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. This includes exchanging information with other entities for fraud protection and credit risk reduction.

We may process any of your personal data identified in this Policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Third-Party Service Providers

We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

Third Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the Privacy Policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site. You should review the policies of such third parties and contact them directly to respond to your questions.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. For more information on how we use cookies, please refer to our Cookie Policy, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising

Occasionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

Website Analytics

We may also partner with selected third-party vendors[, such as [Adobe Analytics,] [Clicktale,] [Clicky,] [Cloudfare,] [Crazy Egg,] [Flurry Analytics,] [Google Analytics,] [Heap Analytics,] [Inspectlet,] [Kissmetrics,] [Mixpanel,] [Piwik,] and others], to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

HANDLING PERSONAL DATA WHEN USING SOCIAL FUNCTIONS

Our websites use social plug-ins of various social networks provided that you have granted us your consent for this purpose.

Facebook

The plug-ins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are incorporated into our websites. You recognise the Facebook plug-ins on the Facebook logo (white “f” on the blue tile) on our website. An overview of the Facebook plug-ins can be found here: https://developers.facebook.com/docs/plugins. If you visit our websites, a direct connection between your browser and the Facebook server will be created via the plug-in. In this way, Facebook receives the information that you have visited our websites with your IP address. If you click on the Facebook “Like” button while you are logged in to your Facebook account, you can link the content of our websites to your Facebook profile. In this way, Facebook can attribute the visit to our websites to your user account. Please note that we do not obtain any knowledge of the content of the transmitted data or of its use by Facebook. Additional information about this can be found in Facebook’s Data Protection Declaration at www.facebook.com/policy.php. If you do not want Facebook to be able to attribute visits to our websites to your Facebook user account, please log out of your Facebook user account before visiting our website.

YouTube

We have also incorporated YouTube videos into our websites. The videos are stored at www.youtube.com and can be played directly from our websites. These videos are incorporated in such a way that no personal data related to you as the user is sent to YouTube if you do not play the videos. If you do play the videos, YouTube cookies will be stored on your computer and data will be sent to Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, as the YouTube operator. When playing videos stored with YouTube, the following personal data is sent to Google, Inc.: the IP address and cookie ID, the specific address of the page visited on our websites, language setting of the browser, system date and time of access and your browser’s identifier. The data is transmitted regardless of whether you are registered with or logged in to Google. If you are logged in, this data will be attributed directly to your account. If you do not want this attribution to your profile, you must log out before activating the button. YouTube or Google, Inc., stores this data as use profiles and uses this data for the purposes of advertising, market research and/or designing its websites based on demand. Such use is meant in particular (not only for logged-in users) to provide advertising based on demand and to inform other users of your activities on our website. You have a right to oppose the creation of these user profiles, and to exercise this right, you must address yourself to Google Inc. as the operator of YouTube. Additional information on the purpose and scope of data collection and processing by Google, Inc., can be found at www.google.at/intl/policies/privacy/. We do not process the personal data collected when the YouTube video is accessed.

Instagram

On our websites, we place the Instagram plug-ins, the social network operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA. An overview of the Instagram plug-ins and their appearance can be found here: https://blog.instagram.com/post/36222022872/introducing-instagram-badges. If you visit our website, your browser creates a direct connection with the Instagram servers. The content of the plug-in is transmitted by Instagram directly to your browser and integrated into the website. By way of this integration, Instagram receives the information that your browser has visited the corresponding page of our website even if you do not have an Instagram profile or you are not logged in. This information (including your IP address) is transmitted by your browser directly to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can attribute the visit to our website directly to your Instagram account. If you interact with the plug-in, for example, if you activate the “Instagram” button, this information will also be transmitted directly to an Instagram server and stored there. The information is also published in your Instagram account and shown to your contacts there. The purpose and scope of data collection and the further processing and use of data by Instagram as well as your rights and settings options associated with this for protecting your private sphere can be found in the data protection notices of Instagram: https://help.instagram.com/155833707900388.

HANDLING PERSONAL DATA DURING PURCHASE VIA ONLINE STORE

If you make a purchase via the online shops, we collect, store and process personal data (your name, billing and delivery address, e-mail address, telephone number and the serial number assigned to the ordered items and information on the goods that you purchased) for the purposes of contract performance and the fulfilment of any post-contractual obligations (such as a warranty) or even for manufacturing purposes in the case of custom-made orders. For this purpose, we forward your name and your delivery address to transport or courier services for the delivery of the goods that you purchased, and we also forward the payment and transaction data to credit or financial institutions for the handling of payment.

We use the some cookies to enable you to place orders via our website, including some that are a technical requirement for your purchase. We use them so that you can place products in your shopping basket, so that your visits on this website and the content of your shopping basket can be stored and so that you can navigate the website efficiently. If you reject or deactivate these cookies, you cannot make a purchase on our website.

Users have the option to leave ratings on selected products on our online store by providing your nickname, the summary of the review and the product rating. In this case, we will store your nickname (which can be personal data under certain circumstances), your input and your IP address. In addition, you hereby grant us the non-exclusive, unremunerated, temporally unrestricted right, which may be revoked at any time, to use your nickname and to publish your rating on our product pages worldwide, but only as long as [sic: until] you delete the content or request that your rating be deleted. Content may be deleted at any time by notifying us at the contact information specified below.

We also process the personal data provided in connection with registration and ordering (your name, billing and delivery address, e-mail address, telephone number, the serial number assigned to the ordered item as well as additional information on the goods that you purchased) to improve our products and services. In addition, we process the specified data categories for internal statistical and operational purposes, for example, to measure and understand trends related to demographics, users, user interests, purchases and other trends among our users, as well as for recall actions and for the quick processing of complaints based on our legitimate interests. The specified data categories are also processed for research, precautionary, defence and other measures with regard to non-compliance with this notice, illegal actions or suspected fraud, or to take measures in situations in which the potential risk of violation of our legal rights or the rights of other persons exists.

Based on your granted consentto receive the newsletter, Ocean Reef Group located in Italy will store the related information (your first and last name, your e-mail address and your IP address) for the purposes of sending (i) marketing and product information related to goods and services from Ocean Reef Group, (ii) personalised promotional information and news matching your interest categories and based on your website use (for example, frequent viewing of products within your selected interest categories and geolocalisation), (iii) satisfaction surveys regarding services and advice of Ocean Reef Group and demand analyses. We also store your IP address and the date of registration upon subscribing to the newsletter. This is only saved to serve as proof in the event that a third party misuses an e-mail address and subscribes to receive the newsletter without the knowledge of the rightful owner. Personal data collected when subscribing to the newsletter is not forwarded to third parties for marketing purposes. You may revoke your consent to receive newsletters at any time with effect for the future without specifying the reasons (for example, via a link at the end of every newsletter or via e-mail at privacy@oceanreefgroup.com).

TRANSMISSION OF YOUR PERSONAL DATA TO THIRD PARTIES OUTSIDE OF THE EUROPEAN UNION

We might transmit your personal data to companies and contractual partners outside of the EU for the provision of our services, the operation of the website, the handling of your order, the maintenance of our IT systems and software etc. However, such transmission does not change anything in our obligation to protect your personal data in accordance with this Privacy Policy. If your personal data is forwarded outside of the European union, we guarantee an adequate measure of security by forwarding them to countries that have an appropriate level of protection based on confirmation by the European Commission, or by concluding an appropriately formulated contract between us and the legal person outside of the EU who receives the data. You may receive a copy of the suitable guarantees by sending an e-mail to us at privacy@oceanreefgroup.com.

SECURITY OF YOUR INFORMATION

We take appropriate technical and organisational security measures to protect your personal data from unintentional or unauthorised deletion or modification, and from loss, theft and unauthorised viewing, forwarding, reproduction, use, alteration or access. We and our employees are also bound to data secrecy and confidentiality.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

STORAGE PERIOD

We will save the personal data processed via our website as long as they are required for the fulfilment of our contractual obligations. If processing depends upon your consent, we will store this data as long as you do not withdraw your consent. We will also store your data only as long as we are obligated by law to store them and as long as claims can be asserted against us.

YOUR RIGHTS

You have the right to receive information in a clear, transparent and intelligible manner regarding how we process personal data and regarding your rights as a data subject (Art. 13 et seqq. GDPR 2016/679):

  • You therefore have the right to information and to receive a copy of the personal data about you that is processed
  • If the personal data is incorrect or no longer current, you have the right to rectification
  • You also have the right to erasure of your data (“right to be forgotten”)
  • You also have the right to unsubscribe from marketing campaigns and to opt out in this regard at any time
  • You may also revoke your consent to the processing of personal data at any time with effect for the future if processing is based on your consent
  • Finally, you have the right to request that the processing of data by us be restricted, so that we may only continue to store them and no longer use or process them. However, this applies only in the following situations: (i) the accuracy of the personal data is contested by you for a period enabling us to verify the accuracy of the personal data; (ii) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of its use instead; (iii) we no longer need the personal data for the purposes of the processing, but you need them for the establishment, exercise or defence of legal claims; (iv) you have objected to processing based on our legitimate interests and the verification of whether legitimate grounds on our side override those on your side is not yet certain.
  • You also have the right to lodge a complaint with the competent data protection authorities if you are of the opinion that the processing of the personal data about you violates the applicable data protection laws.

Before you lodge a complaint with the data protection authorities, or if you have questions, you may also contact us (see the related Section below). We can process your inquiry regarding your rights specified above and ensure that personal data is not given to unauthorised third parties. So, please address the inquiry with clear identification of your person and with a short description regarding the scope of the exercise of your data subject rights listed above.

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site [or our mobile application], but please be aware that the data may not be completely or comprehensively removed from our systems.

CONTACT US

Thank you for choosing to be part of our Ocean Reef Group community. We are committed to protecting your personal information and your right to privacy. If you have any questions, comments or concerns about our Privacy Policy, or our practices concerning your personal information, please contact us at:

OCEAN REEF GROUP-MESTEL SAFETY

Via Arvigo 2, 16010 Sant’Olcese (GE), IT

Phone Number: +39 0107082011

E-mail: privacy@oceanreefgroup.com

OCEAN REEF GROUP COOKIE POLICY

Last update: February 2020

INTRODUCTION

We may use cookies when you visit our websites [oceanreefgroup.com, diving.oceanreefgroup.com, snorkeling.oceanreefgroup.com, nemosgarden.com, mestelsafety.com, including databases and online shops (oceanreefgroup.mybigcommerce.com, oceanreefeurope.mybigcommerce.com]), to help customize our Sites and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Update” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

USE OF COOKIES

A “cookie” is a string of information, which assigns you a unique identifier that we store on your computer and/or device. Your browser then provides that unique identifier is used each time you submit a query to the Sites. Cookies do not typically contain any information that personally identifies a user. We use cookies on the Sites to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience. They are used to design the use of the website more comfortably for you.

Like most websites, we use cookies, provided that this is required from a technical standpoint for use of the website or you have provided your consent for this purpose. We use (i) functional cookies, which are required for the operation and provision of our website, and (ii) analytics cookies. Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our cookies are “first-party cookies”, and can be either permanent or temporary. A permanent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. The temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site. If you have questions or comments on this topic, please contact us using the contact information provided in below.

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

CONTROL OF COOKIES

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox

Opera

Android (Chrome)

Blackberry

Iphone or Ipad (Chrome)

Iphone or Ipad (Safari)

OTHER TRACKING TECHNOLOGIES

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

PRIVACY POLICY

For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.

CONTACT US

If you have questions or comments about this Cookie Policy, please contact us at:

OCEAN REEF GROUP-MESTEL SAFETY

Via Arvigo 2, 16010 Sant’Olcese (GE), IT

Phone Number: +39 0107082011

E-mail: privacy@oceanreefgroup.com